PLEASE ALLOW FIVE WORKING DAYS FOR DELIVERY
Payments can be made by Visa, Mastercard, Maestro, paypal.
When placing your order, you will be asked to provide your card details for payment. Please note that at this point this is a pre-authorised transaction only and payment will not be taken from your card until we are ready to dispatch your order, or any individual items contained in that order if you are receiving more than one delivery per order.
your order will be prepared for dispatch within minutes of placing your order and in this instance, payment will be taken from your card at the same time as you place your order.
If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card.
Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy during peak sale periods and some items will sell out very fast. At these times our stock ordering and delivery services will be pushed to their maximum capabilities and to avoid disappointment please order your goods as early as possible.
For all orders under 2kg cost will be £4.50.
2kgs – 20kgs cost will be £6.99.
20kgs and over will be £14.00.
If you think your order will be over 40kgs please send us a message for the correct postage cost.
In most cases delivery will be 3-5 working days but can be up to 7 working days. We can do Next day services at extra cost. Please message us so we can provide full cost for you.
All our orders are dispatched via a courier delivery service. We instruct all our couriers to complete deliveries to the address you have stated on your customer order. To ensure the product reaches you in good condition and you are satisfied with your goods all our courier deliveries are completed on a “Proof of Delivery” service. This means that the courier will deliver to your address and require a signature for acceptance of goods by you. If you are not in at the point of delivery our couriers will leave a business card giving you their details to contact them for redelivery to your address on the earliest possible date. We always aim to succeed in our deliveries and in the unlikely event we have been unable to make delivery on two occasions the goods will be returned to the A2Z GARDEN SUPPLIES and a further charge may be payable by you to have the goods dispatched.
We have available online one of the widest ranges of gardening products in the UK and some of the products that we sell, for example, garden tools or fertilisers, can be unsafe or dangerous to children. It is therefore a condition of purchase that you are aged 18 or over at the time you make the purchase from us. If you are aged under 18, please ask your parent or guardian for assistance.
We can only be liable to you for losses that were reasonably foreseeable to both you and us at the time you place your order. We sell products for personal use in your home or garden and therefore cannot be liable for business losses such as loss of data, loss of income or other loss of business. Our total liability to you in any case will not exceed the total price charged to you. Nothing in this paragraph limits, attempts to limit, or affects our liability to you through our negligence or where a product we may supply to you is found to be unsafe.
Your total satisfaction is important to us, therefore all our products come with our own 28-day money-back guarantee. In addition, all our hardy plant stocks come with a full 5-year plant guarantee and you can find out more about this on our plant guarantee page.
If you wish to return or exchange an item where we are at fault, then if you choose we will fully refund you or replace your item free of charge. We will also reimburse your delivery charges or arrange for a courier to collect your item, as appropriate.
If you wish to return or exchange an item where we are not at fault, for example, where you change your mind, you will be required to pay for return postage costs.
This does not affect your statutory rights.
We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services by emailing info@a2zgardensupplies.co.uk
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
All prices are expressed inclusive of any VAT payable unless otherwise stated.
The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
When you buy from a2z we want you to be happy with your purchase. However, we know sometimes you may wish to return products you have bought from us.
If you change your mind:
If your product arrives damaged or is faulty:
If you would like to exchange or replace a product:
If you change your mind:
If any of our products arrive damaged or faulty, please contact us as soon as possible so that we can rectify the problem to your satisfaction.
If you would like to exchange or replace a product, please contact us.
Return charges:
Obtaining your refund:
Obtaining your refund